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How Sony Europe Doubled Agent Efficiency with Khoros

Purvi Senapati - January 2, 2025

How-Sony-Europe-Doubled-Agent-Efficiency-with-Khoros

At first, Sony Europe launched Khoros Care only for their Dutch-speaking market, and only on Facebook and Twitter. They grew progressively expanding their workforce to handle the new hires, introducing a new language every few months, and utilizing Khoros to keep productivity constant. Their purpose-built Khoros platform streamlined service, allowing the team to provide quicker responses to public conversations,...

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Pella Salesforce Field Service

Gokula Krishnan - February 28, 2024

Pella Salesforce Field Service

Outdated systems struggled with new trade & commercial lines, limited visibility hampered efficiency, and skilled labor scarcity loomed.

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